SPOTTY’S MECHANICAL — PRIVACY POLICY
Effective date: 10 May 2026
1. About this policy
This Privacy Policy explains how JB & CJ Rawlinson Pty Ltd (ABN 71 639 408 058), trading as Spotty’s Mechanical (“we”, “us”, “our”) collects, uses, discloses and stores personal information, and how you can access and correct your information or make a privacy complaint.
We are committed to handling personal information in an open and transparent way and, where applicable, in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
If you have any questions about this policy or our privacy practices, please contact us using the details in section 11.
2. Who we are and how to contact us
- Legal entity: JB & CJ Rawlinson Pty Ltd
- Trading name: Spotty’s Mechanical
- ABN: 71 639 408 058
- Address: Esperance, WA
- Email: admin@spottysmechanical.com
- Phone: (08) 6002 8850
You can contact us to ask about this policy, to access or correct your personal information, or to make a complaint.
3. What personal information we collect
The types of personal information we collect will depend on how you interact with us, but may include:
- Identification and contact details: name, postal address, email address, phone number.
- Vehicle and machinery information: make, model, registration details, VIN or serial numbers, service history, booking details, photos or videos of your machinery for quoting or diagnostic purposes.
- Transaction details: records of services and parts you purchase, invoices, quotes, payment amounts and dates. We do not store full credit card details — payments are processed via secure third-party providers.
- Online enquiry information: information you provide via our website forms, social media messages, lead forms or email, including the content of messages and any attachments.
- Website and social media usage data: IP address, browser type, pages visited, time and date of visits, referring website, and other technical data collected via cookies, pixels and similar technologies (see section 7).
- Marketing and communication preferences: your preferences about receiving marketing communications, and your interactions with our emails or campaigns.
In some cases, we may collect limited information about your interactions with our social media profiles or online advertising (for example, via Meta tracking tools), in accordance with their own privacy policies.
4. How we collect personal information
We usually collect personal information directly from you when you:
- make an enquiry or booking with us in person, by phone, email, our website, lead forms or social media
- bring machinery to us for inspection, diagnosis, service or repair
- request a quote or invoice
- subscribe to our mailing list or marketing communications
- participate in a promotion, competition or survey we run
- interact with our website, online forms, or social media pages
- apply for a role with us through our website, lead forms, or other channels
We may also collect personal information from publicly available sources where it is reasonable and lawful to do so, and from third-party platforms and services we use for bookings, invoicing, payments, marketing or analytics, in line with their own privacy policies and applicable law.
If you provide us with personal information about another person (for example, a joint owner of machinery, or a referee for a job application), you confirm that you have their permission to do so and that you have told them about this Privacy Policy.
5. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
- Providing our services: to schedule and manage bookings, inspect and repair machinery, provide quotes and invoices, supply parts, and otherwise deliver our mechanical and related services to you.
- Recruitment: to receive, review and respond to job applications, conduct interviews, contact referees, and manage the hiring process.
- Communicating with you: to respond to your enquiries, send booking confirmations and reminders, follow up on work, and provide customer support.
- Administration and operations: to manage our business operations including invoicing, accounting, record-keeping, staff training, quality control and risk management.
- Marketing and promotions: to send you information about services, offers or updates we think may be relevant to you, in line with your preferences and applicable marketing laws. You can opt out of marketing communications at any time (see section 9).
- Website and service improvement: to monitor, analyse and improve our website, services, systems and customer experience, including through the use of analytics tools and cookies (see section 7).
- Legal and compliance: to comply with legal obligations, respond to lawful requests from regulators or law enforcement, resolve disputes and enforce our agreements.
We will not sell your personal information to third parties.
6. Who we share personal information with
We may disclose personal information to:
- Our staff and contractors who need the information to provide services to you.
- Service providers who help us operate our business, including:
- Accounting and invoicing platforms (Xero)
- Workshop management systems (MechanicDesk)
- Email marketing platforms (Mailchimp)
- Social media and advertising platforms (Meta, including Facebook and Instagram)
- Website hosting, IT support and cloud storage providers
- Payment processing providers
- Other service providers or specialists if we refer work or seek specialist advice in connection with services you have authorised.
- Our professional advisers, such as accountants, lawyers and insurers, where reasonably necessary for them to provide services to us.
- Government agencies, regulators, insurers, law enforcement or dispute resolution bodies, when required or authorised by law or reasonably necessary to protect our rights or the safety of others.
Where we disclose personal information to third-party service providers, we aim to ensure they only use the information as needed to provide their services to us and handle it consistently with applicable privacy requirements.
7. Cookies, tracking and analytics
We may use cookies, pixels and similar technologies on our website and in our communications to:
- help the website function properly and remember your preferences
- understand how visitors use our website (for example, pages viewed and time on site)
- measure the performance of our marketing and advertising
- tailor content and advertising that may be more relevant to you
You can usually choose to block or delete cookies in your browser settings, but some parts of our website may not function properly if you do so.
We use third-party tools including the Meta Pixel (Facebook and Instagram) which may collect or receive information from our website and use it to provide measurement services and targeted ads, in line with their own privacy policies.
8. Overseas disclosure
Some of our service providers — including Mailchimp, Meta (Facebook and Instagram), and our website hosting and cloud storage providers — may store or process personal information on servers located outside Australia, including in the United States.
Where reasonably practicable, we take steps to ensure that any overseas recipients handle personal information in a way that provides comparable privacy protection to the Australian Privacy Principles, including by using reputable providers and contractual safeguards.
9. Direct marketing and your choices
We may use your contact details to send you information about our services, special offers, updates or events that we think may be of interest to you.
You can opt out of receiving marketing communications from us at any time by:
- using the unsubscribe link in our emails; or
- contacting us using the details in section 2 and asking to be removed from our marketing list.
Even if you opt out of marketing, we may still contact you about your bookings, services, payments or other transactions you have with us.
10. Security and storage of personal information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps include physical, technical and administrative safeguards such as restricted access, secure password practices, and using reputable third-party providers for storage and payments.
We keep personal information for as long as reasonably necessary for the purposes described in this policy or as required by law (for example, record-keeping obligations for tax and business records), and then take reasonable steps to destroy or de-identify it.
11. Accessing and correcting your personal information
You can request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To do this, please contact us using the details in section 2 and provide enough information to identify you and the information you are seeking. We may ask you to verify your identity before we respond.
We will respond to your request within a reasonable time and, where we decide not to provide access or to refuse a correction, we will tell you why and explain what you can do if you are not satisfied with our response.
12. Complaints about privacy
If you have any concerns or complaints about how we have handled your personal information, please contact us first using the details in section 2 and provide as much detail as you can about your concern.
We will acknowledge your complaint and aim to investigate and respond within a reasonable time.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992 (within Australia)
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons.
The updated version will be posted on our website with a new effective date. We encourage you to check this page periodically to stay informed about how we handle personal information.
Spotty’s Mechanical is a trading name of JB & CJ Rawlinson Pty Ltd, ABN 71 639 408 058.